The award-winning IT company’s dedicated support programs will encompass all Microsoft Cloud Products.
Big Green IT, a nationally-recognized Microsoft Cloud Services Provider, announced the launch of its Modern IT Support Program. The program serves as part of the company’s strategic plan to create an ecosystem of comprehensive Microsoft Cloud support for its business customers.
“Our Support Program is a direct response to what’s become the industry standard for customer support in IT,” said Jeff Rogers, CEO of Big Green IT. “We don’t believe in redirecting our customers to third-party call centers or putting their calls on-hold when they need support. We want to give them personal, helpful service – especially when their teams are working remotely. Stellar support allows our customers to maximize their technology, processes, and productivity.”
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Big Green IT launched a successful pilot Support Program in 2020 to serve the company’s Microsoft 365 clientele. The Modern Support Program will now encompass support for all Microsoft products. Service areas include:
● Microsoft 365 Support. Customers can choose from a range of Microsoft 365 Support products from Essentials to Premium, which can include 24/7 support, unlimited support tickets, a dedicated Account Manager who specializes in Microsoft, and more.
● Microsoft Azure Support. Big Green IT offers six Azure Support offerings, ranging from Essential to Enterprise which can include 24/7 support, access to Microsoft Premier Support and direct access to Microsoft engineering resources.
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● Microsoft Teams Phone Support. Customers can choose from three support products ranging from Essentials Support to Premium Support, which can include 24/7 support, Direct Connect Carrier Support, Telephony device support, a Big Green IT Training Portal and more.
Support Products in each area are tailored to the different levels of support Big Green IT clients require, based on their in-house IT capabilities and needs.
“We are the company that supports other companies,” added Rogers. “Customer satisfaction is our top priority, and we want to give our customers personal service that goes far beyond sales and phone calls.”
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