Accrete, a leader in encoding tacit human domain knowledge into Expert AI Agents for decision automation, today announced at Snowflake’s annual user conference, Snowflake Summit 2025, the launch of Nebula ITSM on Snowflake Marketplace. Nebula ITSM develops its own implicit understanding of IT change risk in the context of an organization’s unique IT operations and uses that understanding as a ground truth basis for long-term reasoning.
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The AI Knowledge Engine powering Nebula ITSM autonomously creates self-perpetuating knowledge graphs that semantically unify data and tacit experiential knowledge of human experts, enabling Nebula to instantly reason across information silos and generate new knowledge and insights uncovering root cause on and reducing the occurrence of high-impact, costly outages.
Nebula ITSM was built using the Snowflake Native App Framework, which enables developers to build and distribute secure apps that run directly within customer Snowflake environments, with no data movement required. The Expert Agents seamlessly integrate with Snowflake’s AI Data Cloud, providing enterprises with advanced, proactive, and real-time IT Service Management (ITSM) capabilities powered by artificial intelligence and tailored for enterprise-scale clients.
“The future of AI isn’t about searching siloed information faster through a natural language interface — it’s about continuously and semantically unifying tacit human knowledge and siloed data into a ground truth from which AI Agents can expertly reason, create new knowledge, and build on accumulated knowledge to produce insight that didn’t exist in the training text. It’s a revolution in human reasoning and decision automation, and it all starts with the Knowledge Engine and its ability to capture and scale tacit human knowledge,” said Prashant Bhuyan, Founder, CEO, and Chairman of Accrete, Inc.
“LLMs aren’t enough to transform enterprises. To scale human expertise orders of magnitude, LLMs need digital brains with persistent memory called Knowledge Engines. Knowledge Engines give AI Agents the ability to make complex decisions faster and more accurately,” said Bhuyan. “The codification of tacit human knowledge for decision automation is the key to autonomous enterprises. Accrete’s first Snowflake Native App represents an opportunity for Snowflake customers to evolve into autonomous enterprises of unprecedented scale and efficiency.”
Nebula ITSM leverages Accrete’s proprietary AI Knowledge Engine platform to continuously ingest relevant IT service data in real time from data sources with varying architectures and schemas, extract, normalize, link, and model entities and relationships found in both structured and unstructured data found in change tickets, and instantly produces actionable recommendations to de-risk IT changes that could potentially cause severe failures or outages.
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By automating root cause analysis and correlating incident data with system changes, the Nebula ITSM significantly reduces mean time to resolution (MTTR) for high-impact incidents. It also streamlines the planning process for normal IT change tickets, accelerating approvals by providing clear visibility into affected systems, teams, and business services. As a native Snowflake application, Nebula ITSM runs securely within the customer’s existing Snowflake environment, enabling fast, compliant, and seamless access to operational data.
“Developing applications directly within Snowflake’s ecosystem is revolutionizing how businesses modernize their IT operations,” said Kieran Kennedy, Global Head of Data Cloud Products at Snowflake. “Through integrations with innovative companies like Accrete, we’re empowering our customers with advanced tools to streamline their service delivery and incident management.”
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