eClinicalWorks, the largest ambulatory cloud EHR, announced that Midland Community Healthcare Services (MCHS), a federally qualified health care center (FQHC) serving Midland, Texas, transitioned to eClinicalWorks and healow patient engagement solutions to improve patient satisfaction and streamline processes with a unified solution.
Established in 2003, MCHS specializes in providing services to individuals and families with limited resources or other barriers to care to improve overall health status. To better serve the community, MCHS is utilizing eClinicalWorks Cloud and V12 to further help the practice better serve their patient populations through real-time cloud intelligence and enhanced usability. The EHR offers a fully integrated solution for medical, dental, vision, and behavioral health to meet the unique needs of health centers.
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“As an FQHC, it is especially important to utilize innovative unified EHR solutions that are geared towards the unique needs of health centers,” said Jon Calder, CIO of Midland Community Healthcare Services. “Before eClinicalWorks, we used a different EHR system that required us to add-on third party applications. eClinicalWorks is helping us to improve, operational efficiency in our day-to-day workflows, which is ultimately enhancing patient outcomes, with one unified solution.”
Additionally, MCHS can now leverage the healow suite of patient engagement tools — a comprehensive, EHR-agnostic, cloud-based platform for patients, practices, payers, hospitals and health systems — including:
- healow CHECK-IN: healow CHECK-IN lets patients securely check in for their appointments from a smartphone or computer before an appointment.The contactless solution minimizes in-office delays and allows patients to update information from their own home.
- healow Sign: healow Sign allows providers to create online forms that patients can complete and sign with the healow App. Patients no longer have to print, scan, fax or email signed documents.Additionally, providers can easily add the completed form to the patient record.
- healow Survey: healow Survey removes the need for paper-based surveys and increases survey response rate and accuracy. With instant, accurate translation services for 14 different languages built into the system, it’s easy to create a digital survey to meet the needs patients across multiple populations.
- healow TeleVisits: healow TeleVisits is a HIPAA-compliant telehealth tool that integrates with any EHR for a seamless digital experience.
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