AI-powered conversational agents help CSPs go beyond call and message blocking, disrupting fraudsters before they reach real customers.
Mobileum Inc. (“Mobileum”), a leading global provider of analytics and network solutions, and Apate.ai (“Apate”) have announced a partnership that equips communications service providers (CSPs) with advanced AI-powered fraud prevention capabilities designed to detect, disrupt, and investigate scam call operations.
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Mobileum and Apate combine network intelligence with conversational AI to engage scammers directly, uncover their tactics and infrastructure, and help CSPs disrupt fraud operations before they reach real customers.
According to the Global Anti-Scam Alliance, scammers stole an estimated $442 billion in 2025, with phone calls, text messages and emails being the top three communication channels used by scammers. Through the integration of Mobileum’s Active Intelligence Platform with Apate’s conversational AI agents, CSPs can now move beyond traditional call blocking and take a more proactive role in disrupting scam activity.
Rather than simply preventing suspicious calls, messages and other communications from reaching customers, the solution engages fraudsters directly, collecting valuable intelligence that helps identify tactics, uncover networks, expose the artifacts they use (bank accounts, payment instruments, malicious URLs) and prevent future attacks on subscribers. For example, when a suspicious call is detected, it is diverted to a network of lifelike conversational AI agents that simulate real conversations with the scammer. Over tens of thousands of interactions per day, this continuously builds a unique dataset of real-time scam intelligence, which is fed straight into Mobileum’s security and fraud prevention solutions to eliminate criminal operations on a faster and larger scale than human effort alone could achieve.
“With AI, fraudsters are moving faster and are constantly changing the playing field. Traditionally, CSPs could only react to threats and had little insight into who was behind them. By combining Mobileum’s security and fraud prevention solutions with Apate’s conversational AI, we’re empowering CSPs to detect emerging threats faster, strengthen their network defenses, and stay ahead of increasingly sophisticated fraud operations,” commented Bernardo Lucas, Risk Management Business Unit Leader.
“Apate was built to dismantle scam operations, which are becoming increasingly industrialized and AI-driven. Because of this, we are seeing a global, coordinated effort from CSPs, banks, regulators and governments to tackle scams in a more proactive way. We fight back by using our advanced AI to engage scammers, gather real-time intelligence, and expose criminal tactics from within. Together with Mobileum, we’re enabling CSPs to stop fraudsters before any real customers are put at risk,” commented Brad Joffe, Co-founder and Chief Commercial Officer at Apate.ai.
Together, Mobileum and Apate are redefining fraud and scam prevention for the AI era, turning it from a defensive, reactive function into an intelligence-driven operation. As scam tactics grow more sophisticated and harder to detect, this partnership gives CSPs a critical edge: the ability to see threats coming, act on real intelligence, and cut off criminal activities before they scale. The result is fewer fraud losses, stronger customer trust, and a communications ecosystem that’s better equipped to stay ahead of tomorrow’s threats.
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