RSA Help Desk Live Verify bi-directional capabilities extended to contractors, partners, and employees without an authenticator, closing the extended workforce coverage gap for government agencies, financial services, and high-assurance organizations.
RSA announced new RSA Help Desk Live Verify capabilities that stop social engineering attacks by extending coverage for users without a registered authenticator. Announced at Identiverse 2026, the release allows financial services, government agencies, and high-assurance organizations to verify contractors, partners, temporary employees, and users without a registered authenticator with government-issued ID, driver’s licenses, passports, and more. The new feature, which allows users to authenticate without sharing a single credential, advances the RSA strategy to provide passwordless authentication for every user, use case, and environment.
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“The newest iteration of RSA Help Desk Live Verify stops help desk frauds, social engineering attacks, deepfakes, and MFA bypass attacks before they start,” said Jim Taylor, RSA President, Chief Product and Strategy Officer.
Social engineering attacks on IT help desks have cost organizations hundreds of millions of dollars in losses and fines, and financial services, government agencies, and high-assurance organizations face some of the gravest risks from these attacks. RSA Help Desk Live Verify addresses this by using patent-pending bi-directional identity verification to authenticate both help desk personnel and users without sharing a PIN, password, or personal detail.
Offered through RSA® ID Plus, the market’s most secure identity and access management (IAM) security platform, the RSA Help Desk Live Verify update extends that protection beyond the immediate workforce to now include contractors, partners, temporary employees, and users without a registered authenticator. The new ID Verification capability, powered by ID Dataweb, allows users without a registered authenticator to verify their identity through a government-issued document and other forms of identification. Organizations can also use the RSA ID Plus / ID Dataweb integration for secure enrollment, identity verification, and other workflows to assure new users’ identities from the start.
The update also extends RSA Help Desk Live Verify beyond the help desk. The same verification workflow can address privilege escalations, VPN recovery, and HR changes. The new functionality allows government agencies to authenticate contractors and third parties without relying on government-managed devices. Financial services can use the workflow to secure wire transfers, real-time payment approval, and high-value financial transactions, among other actions.
“Help desk frauds, social engineering attacks, deepfakes, and MFA bypass attacks don’t attack technology—they attack people,” said Jim Taylor, RSA President, Chief Product and Strategy Officer. “The newest iteration of RSA Help Desk Live Verify stops these attacks before they start by providing financial services, government agencies, and other high-assurance organizations a universal solution for securing any workflow and verifying any user.”
“ID verification has to be fast, accurate, and available at the moment it matters—not after enrollment, not after IT intervention,” said Connor Wright, Channel Sales Engineer at ID Dataweb, a leading provider of real-time identity verification, fraud prevention, and risk management solutions for industries facing account access and data protection challenges. “Our integration with RSA Help Desk Live Verify puts government-backed identity verification directly into the workflows organizations use every day, for every user, including the ones traditional solutions have always left outside the boundary.”
Identiverse attendees are welcome to preview these RSA Help Desk Live Verify enhancements at Booth #451. Attendees are also invited to attend RSA Principal Product Manager Nandini V’s live speaking session, From Logs to Leverage: What Identity Data (Telemetry) Really Tells Us About Trust on Thursday, June 18, 10:15–10:40 AM. Session attendees will learn how telemetry can reshape product development, which signals indicate product adoption, and practical frameworks for interpreting identity data to guide design, risk management, and customer experience.
What’s new to RSA Help Desk Live Verify
- ID Verification for users without an authenticator. Verify contractors, partners, temporary employees, and users without their RSA mobile authenticator with government-issued identification, including drivers’ licenses or passports. No authenticator required. No credentials shared.
- Secures any sensitive workflow. Wire transfers, privilege escalations, VPN recovery, HR changes, and access request approvals can all be secured with the same RSA Help Desk Live Verify flow.
RSA Help Desk Live Verify key use cases
- Financial institutions. Wire transfer authorization, real-time payment approval, and account access requests all involve sensitive interactions where identity assurance directly reduces fraud exposure.
- Government and high-assurance environments. Agencies and contractors operating in environments with strict identity assurance requirements benefit from a verification model that works for users across the full identity boundary, not just those with government-managed devices.
- Organizations with extended workforces. If contractors, partners, or temporary workers interact with your help desk or are involved in sensitive workflows, they have historically represented a verification gap. RSA Help Desk Live Verify is built for this.
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