Semtech Corporation , a leading provider of high-performance semiconductor, Internet of Things (IoT) systems and cloud connectivity service solutions, has achieved 99.95% network uptime in 2024 through its enhanced global mobile network infrastructure. This milestone underscores the company’s commitment to securing mission-critical IoT deployments worldwide.
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As a full Mobile Virtual Network Operator (MVNO), Semtech’s AirVantage® Smart Connectivity service leverages artificial intelligence (AI) to enhance security, optimize network performance and improve customer experience. These tools are integrated into Semtech’s Global Network Operations Center (GNOC), which provides 24/7 monitoring and proactive security management.
Real Time Threat Detection and Prevention
The GNOC’s advanced monitoring system is AI-enabled to continuously analyze network activity for anomalies, identifying potential security breaches before they impact operations. In recent deployments, the system detected and prevented unauthorized SIM usage across multiple regions, protecting customers from fraudulent charges and service disruptions.
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Intelligent Network Optimization
Automated diagnostics intelligently identify connectivity issues, including excessive data consumption caused by customer’s software bugs. This proactive approach has already helped multiple enterprise customers avoid costly overages and maintain optimal performance.
Enhanced Customer Support
The platform’s intelligent customer support system automates case prioritization and data retrieval, significantly reducing Mean Time to Resolution (MTTR) for technical issues. Support tickets are pre-populated with relevant customer data, enabling faster, more effective problem resolution.
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