Today’s IT teams are drowning in information. The rapid expansion of cloud services and applications has led to a surge in data and alerts, meaning critical issues like decision distress and productivity bottlenecks are making IT environments complicated to navigate. Meanwhile, it’s becoming increasingly harder for employees to perform at their best.
It’s a dilemma that Artificial Intelligence for IT Operations (AIOps) can address. These platforms can revolutionise IT management through a combination of AI and automation, and advanced analytics – enabling organisations to reduce costs, drive operational efficiency and deliver superior user experiences. The game-changing business impact is exciting, so here’s why leaders should invest in AIOps.
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The key challenges that AIOps addresses
Let’s explore what’s currently making IT management difficult. To start, the nature of outdated systems means IT teams are often forced into a reactive approach to remediation, which means incidents can damage operational efficiency and security before they’re even noticed. However, with AIOps, employees no longer start on the backfoot, as they can harness predictive analysis software to proactively identify threats before they escalate.
Data overload is another major hurdle. Modern IT environments generate vast volumes, with most of it remaining underutilised or inaccessible. But with the ability to continuously process this wealth of information, AIOps prevents IT professionals from wasting their time manually probing every single data source. However, owning a centralised data store is crucial here, because without organised and obtainable data, AI solutions cannot deliver on their full promise.
Data inaccessibility like this also creates problematic blind spots, particularly in organisations that operate across multiple cloud and on-premises environments. By unlocking end-to-end visibility across all corners of the digital estate, AIOps helps organisations bridge their siloed departments and bring IT teams back into the loop.
Compounding all these challenges is the ongoing shortage of skilled IT professionals, which hinders an organisation’s ability to confidently make positive technological strides in-house. AIOps can compensate for this talent shortfall – and also improve staff retention – by automating routine tasks, allowing organisations to scale upwards without overburdening their valued employees.
Driving operational efficiency and reducing costs
It’s worth pointing out that AIOps isn’t just capable of fixing problems – it’s also designed to actively make IT operations measurably smarter, more productive and cost-effective. It achieves this by:
- Optimising data-driven decision-making through real-time and diverse analysis, empowering organisations to align their IT strategies with their broader business goals. Guided by instant data insights into system performance, IT leaders are better informed to make choices that drive commercial growth – best demonstrated by a global bank that used AIOps to ensure its ∼125,000 devices remained compliant throughout essential upgrades.
- Software license and device management by auditing usage and proactively automating device and software upgrades, and technology migrations and make device management reductions. A global HR management software company saw nearly $1M savings from software license reclamation.
- Automating IT service desks that are swamped by high ticket volumes. Auto-populating the triage process allowed one large network carrier to implement almost 10,000 remediations per month – resulting in savings of over $1m in one year and between 50-75 hours in IT service desk time per day. With that, they delivered operational and business efficiency, saved more resources for future innovation and increased employee satisfaction.
- Freeing IT teams up for essential work through AIOps workflow automation. An NHS Foundation Trust avoided unnecessary disruption for its clinicians by using AIOps to streamline a fix for device unresponsiveness, saving over 2,500 monthly hours in an industry where every second counts.
Time and money are the most defining aspects of any efficient IT operation, and AIOps can dramatically improve how organisations use both. Reducing the cost of incident management, guaranteeing system uptime and guiding strategic decisions allows organisations to provide quality digital services in the areas that users will benefit from the most.
Unlocking innovation and future-readiness with AIOps
Any forward-thinking business should proactively adapt to the challenges of the future, but in today’s hyper-digital business landscape, staying competitive is paramount. So, once AIOps has successfully revolutionised operational productivity and protected that all-important bottom line, it can continue to be used to spearhead strategic innovation.
On a purely logistical level, the automation of time-consuming IT processes allows businesses to refocus on transformational projects. In eliminating operational bottlenecks, AIOps creates the opportunity for organisations to develop further cost-saving and performance-enhancing initiatives – like cloud adoption or security enhancements – without being held back by IT constraints.
Similarly, it helps that the impact of AIOps automation software on digital experiences is measurable. For example, one mid-market financial institution resolved over 15,000 incidents during a three-month period, eliminating 20 minutes of resources per incident on average, and as a result, they were able to improve customer satisfaction while also accelerating employee productivity.
Strategic agility is key for maximising these benefits in finance, performance and welfare. That’s why the real-time insights supplied by AIOps are invaluable, because they enable organisations to quickly adapt to changing market conditions. Having the ability to act on live data helps organisations to understand their operational needs more clearly, which in turn provides them with the tools to drive growth.
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Staying one step ahead
Investing in AIOps is not just a case of keeping up with the latest technology trends. It’s about securing a competitive edge and delivering the results that maximise a long-term return on investment. And by improving resilience, reducing costs and accelerating insights, it can give organisations the freedom to innovate into the future.
Embracing AIOps can put organisations one step ahead of their competitors and, if implemented in the right way, can really be a strategic game-changer.
