Bringing Automation and Real-Time Intelligence to Security Operations Centers for Faster, More Efficient Incident Response
Trackforce, a global leader in security workforce management software, and Immix, a global provider of commercial central station and remote SOC software for managed video and security services, today announced a strategic partnership to enhance remote guarding operations through advanced automation and seamless security event management.
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The collaboration integrates Trackforce’s comprehensive front-line to back-office suite, TrackTik, with the Immix platform to create an industry-first automation framework, optimizing security operations centers (SOCs) and remote guarding service providers on a single platform.
“As security challenges evolve, organizations need smarter, more coordinated approaches to protecting people and property,” said Byron McDuffee, CEO of Trackforce. “Security teams are stretched thinner than ever, and the old ways of monitoring and dispatching don’t cut it anymore. By joining forces with Immix, we’re making it easier for security operations centers and remote guarding providers to react instantly, deploy resources efficiently, and keep people and property safer—without the bottlenecks of outdated, fragmented processes.”
By integrating Immix’s incident identification and triage capabilities with TrackTik’s dispatch and reporting functionality, the partnership enables security organizations to:
- Automate Incident Response: Identify and process security events with minimal manual intervention.
- Enhance Compliance & Reporting: Ensure compliance with regulatory and insurance requirements through structured reporting workflows.
- Improve Operational Efficiency: Reduce response times and optimize security resource allocation across multiple sites.
- Unify Security Operations: Provide a centralized command and control platform for SOCs, allowing teams to monitor and manage security events across disparate systems.
The security industry is undergoing a rapid transformation, with technology-driven solutions reshaping the way companies approach threat detection, analysis and response. As organizations face labor shortages, rising security risks, and growing regulatory demands, automation and integrated systems have become essential to scaling security operations efficiently.
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“Immix is constantly seeking ways to improve those ‘last mile’ elements that often create challenges within our industry,” said Chris Brown, CEO of Immix. “This partnership creates a seamless automation solution that receives, processes, dispatches, and reports events all in one place. It’s a game-changer for remote guarding providers, ultimately enabling them to offer better, more proactive service to their clients.”
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