With high customer satisfaction scores and significant leads above competitors and market averages, EPAM has differentiated itself as a top IT service provider in the European IT sourcing market
EPAM Systems, a leading digital transformation services and product engineering company, announced it has been named a Top IT Sourcing Vendor in Europe, earning recognition for exceptional client satisfaction and strong category performance rankings across multiple evaluation criteria by Whitelane Research, an independent organization focused on IT sourcing research across Europe. This latest recognition reflects EPAM’s emergence as a leading strategic IT sourcing partner in Europe, demonstrating superior delivery quality and innovative transformation and building trust and credibility among major European clients.
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“We are thrilled to be recognized as a top IT sourcing vendor in Europe, ranking as an exceptional performer across various evaluation categories by Whitelane Research in its 2023 IT Sourcing Study in Europe,” said Balazs Fejes, President of EU and APAC Markets at EPAM. “Our outstanding overall client satisfaction scores reflect the trust our clients place in us, affirming our commitment to excellence and fueling our passion to continue delivering transformational technological innovation and superior business outcomes for our clients in Europe and beyond.”
In Whitelane Research’s 2023 IT Sourcing Study Europe, more than 2000 senior IT decision makers from the top IT spending organizations in Europe evaluated more than 5000 unique IT sourcing relationships based on key performance indicators and by IT domain, delivering one of the most representative reports on the outsourcing market in Europe. Survey respondents evaluated 26 IT service providers across various performance categories, with EPAM achieving exceptional performer satisfaction ratings in the following categories:
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- Account Management Quality: EPAM received an above-average rating of 87%
- Service Delivery Quality: EPAM received an above-average rating of 86%
- General Satisfaction: EPAM received an above-average rating of 82%
- Digital Transformation: EPAM received an above-average rating of 82%
- Application Services: EPAM received an above-average rating of 82%
- Transformative Innovation: EPAM received an above-average rating of 79%
“EPAM has delivered an exceptionally strong performance in our 2023 IT Sourcing Study, cementing their status as one of the top IT service providers in Europe, with outstanding levels of customer satisfaction, service quality and account management,” said Alex van den Bergh, Head of Research, Europe at Whitelane Research. “Client feedback underscores EPAM’s robust capabilities in leading innovative change through digital transformation technologies and application services. These latest ratings affirm that EPAM consistently surpasses client expectations, maintaining a strong IT sourcing presence across Europe.”
Recognized by Whitelane Research and clients for superior customer satisfaction, EPAM helps customers in Europe and beyond scale and transform across multiple industries through its innovative strategy, integrated advisory, consulting and design capabilities. This new recognition by Whitelane Research underscores EPAM’s ongoing efforts to bring to market the latest digital transformation services, product design, and engineering capabilities to meet the growing technology modernization requirements for European customers while prioritizing client satisfaction and positive experiences.
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