Salesforce has introduced automation in Slack for seamless connections among multiple apps within a single workflow. Users can now integrate connectors from third-party apps into their workflows without backend setup or coding. These connectors, offered by partners like Google, Atlassian, Asana, Pagerduty, and Box, easily plug into workflows, expanding automation options within Slack channels and canvases. Over 65 new connectors are available in Slack’s Automation Hub, offering customers enhanced flexibility and functionality.
Employees commonly utilize up to 52 different tools weekly, contributing to the challenges of cost and inefficiency associated with frequent tool-switching. Addressing this, Slack’s automation empowers users to streamline tasks and business processes across diverse tools, increasing productivity. Users have reported a significant 35% rise in time savings through these automated workflows on Slack.
“The average employee’s day-to-day has become too complex, being forced to work with siloed tools and data and on time-consuming, repetitive tasks. By providing employees with the resources they need to automate the work unique to their own challenges and across the tools they know and love, we’re empowering employees and reducing context switching at a whole new level.” – ROB SEAMAN, SVP OF PRODUCT AT SLACK
The revolutionary Workflow Builder from Slack facilitates the seamless creation of automations that span various tools. This announcement introduces expanded connectivity, allowing users to integrate a broader range of systems into their workflows. These new connectors enable customers to:
- Kickstart projects across multiple tools: Users can effortlessly initiate and monitor project milestones in Asana, set up Zoom kick-off meetings, and share brainstorm boards in Miro – all within a single workflow. Project details and progress are automatically communicated in a team channel, fostering collaboration without context-switching.
- Alert and resolve incidents in real-time: By declaring incidents with PagerDuty, creating Jira issues, recording incidents with Salesforce, and assembling teams in a dedicated incident channel, users can efficiently manage incidents in a single workflow. Notably, teams experience a 17% faster time to detect incidents when leveraging automation within Slack.
- Onboard new team members easily: The team can streamline onboarding processes by automatically sharing relevant Box files, adding new members to Google Calendar team meetings, and granting access to pertinent channels, all accompanied by a welcoming message in Slack. This ensures new team members hit the ground running, reducing onboarding time.
Testimonials from Slack partners and users shed light on the collaborative success with Slack:
Katie Guzman, Asana’s Head of Core Product, emphasizes the collaborative impact of Asana and Slack in translating conversations into actionable outcomes, fostering enhanced business results through automation. She underscores the significance of automation advancements in managing busy work lives, data, notifications, and cross-functional communication. The streamlined automation processes are crucial in prioritizing tasks, improving collaboration efficiency, and expediting decision-making.
“Slack’s Workflow Builder has helped reshape the way our teams work by streamlining the lending process and speeding up cross-functional decision-making. The new ability to seamlessly connect even more third-party tools into Slack is a game-changer for productivity.” – ANDREW BENNETT, CEO, Provide
Atlassian’s Head of Technical Product Marketing, Ken Connally, expresses the organization’s commitment to facilitating seamless workflow across various teams. The partnership with Slack plays a pivotal role in achieving this mission by streamlining collaboration processes and eliminating manual, time-consuming tasks. Introducing new connectors is anticipated to enhance workflow automation, enabling customers to efficiently address critical requests, incidents, and changes in development.
FAQs
1. How does Slack’s automation address the challenges of using multiple tools?
Slack’s automation empowers users to streamline tasks and business processes across diverse tools, addressing challenges related to cost and inefficiency associated with frequent tool-switching.
2. What are the reported benefits of automated workflows on Slack?
Users have reported a significant 35% rise in time savings through automated workflows on Slack, contributing to increased productivity.
3. How does the Workflow Builder from Slack contribute to seamless automation?
The Workflow Builder from Slack facilitates the seamless creation of automations that span various tools, enabling users to integrate a broader range of systems into their workflows.
4. What is the significance of Salesforce introducing automation in Slack?
Salesforce’s introduction of automation in Slack allows users to seamlessly connect multiple apps within a single workflow, fostering enhanced flexibility and functionality.
[To share your insights with us, please write to sghosh@martechseries.com]
