Optimizes customer experience for its technical learners
Explorance, a leading innovator in feedback analytics, is thrilled to announce a new milestone in its partnership with Microsoft Worldwide Learning, a global leader in technical learning and certification. Microsoft integrates MLY (pronounced as mi-lee) – Explorance’s cutting-edge AI technology to transform 300,000+ learner comments a year into data-driven actionable insights, enhancing the learning experience across its global Training Services Partner network.
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The global corporate training is projected to reach $487.3 billion U.S. dollars by 2030, growing at a CAGR of 8% (2023-2030). Driving this demand for flexible and collaborative learning options, individuals today are increasingly turning to online courses for upskilling. However, meeting learners’ need for personalized and adaptive learning remains a moving target for the industry.
MLY by Explorance represents a revolutionary approach to enhancing the learner journey. It enables Microsoft Worldwide Learning partners to harness the power of learner feedback offering a data-driven approach to shaping the learning experience. Traditionally, feedback surveys played a supplementary role in defining learning priorities. MLY expedites action items derived from learner feedback to help inform Microsoft Worldwide Learning’s global learning priorities. This ensures that the learning experience evolves to meet the changing learner needs, delivering the best user experience on Microsoft Learn.
Commenting on the partnership, Samer Saab, CEO and Founder of Explorance said, “Explorance remains dedicated to empowering organizations through AI-powered feedback analytics. Building on the two decades of partnership, our continued collaboration with Microsoft, highlighted by the integration of MLY, signifies a new chapter in our journey. With MLY, Microsoft Worldwide Learning Training Services Partners are poised to deliver personalized and impactful learning experiences that resonate with a global audience. Explorance is honored to be part of Microsoft Worldwide Learning’s mission to enhance the learner experience and drive quality customer engagement.”
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Microsoft Worldwide Learning’s integration of MLY sets a new standard for learner-centric education, harnessing the power of data-driven insights to create personalized and impactful learning experiences. MLY combines advanced analytics, sentiment analysis, and natural language processing to transform raw feedback into actionable insights; leveraging artificial intelligence (AI) and machine learning (ML) to provide real-time recommendations for improving the learning journey.
“We are thrilled to deepen our partnership with Explorance to enhance world-class learning experiences. The integration of MLY into Worldwide Learning’s data driven approach is a significant step forward in our journey towards learner-centric training. MLY helps us amplify the Voice of Customer (VoC) and enables personalized and engaging learning experiences that reflect our commitment to our global learner community,” adds Christian Wylde, Sr Director of Product Management, Microsoft Worldwide Learning.
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