Secure, Artificial Intelligence-enabled CCaaS Platform, LinkLive, Delivers New Enhancements that Create Improved Customer Experiences
Revation Systems, a leader in cloud-based engagement and contact center as a service (CCaaS) solutions, today announced advancements to its next-generation CCaaS digital engagement platform, LinkLive, to enable contact center agents to securely deliver improved customer experiences. Key enhancements in the areas of multimedia channels, integration, and real time statistics and reporting further enable agents to improve efficiency and productivity.
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“We are committed to improving the way that businesses connect with customers through secure and compliant multimedia contact center and enterprise-wide digital communication channels,” said Perry Price, CEO of Revation Systems. “The latest developments to our flagship solution will provide a truly frictionless digital experience for agents creating customer satisfaction and competitive advantage in today’s challenging market.”
Revation has introduced new and improved platform enhancements to its artificial intelligence enabled CCaaS platform in three key areas that meet the dynamic current and future business demands.
ENHANCED AGENT AND KNOWLEDGE WORKER EXPERIENCE: LinkLive now enables users to activate employee and customer engagement experiences with the data from integrated CRM, EMR, and other systems. The enhanced platform’s seamless communication workflows, integrated with leading industry platforms enables optimum user experiences.
ROBUST MULTIMEDIA CHANNELS: Revation’s LinkLive now features integrated voice, messaging, video conferencing, secure mail, file share, appointment scheduling, and a digital office in one pane of glass. Agents can switch between modes on the fly, share files, co-browse, and schedule a follow-up without switching applications. LinkLive’s chatbots are available to perform tasks, so that customer service teams can stay focused on solving bigger challenges.
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REALTIME STATISTICS & IMPROVED REPORTING: LinkLive Reporting is a unique application for contact center agents and supervisors that utilizes a variety of tools to measure contact center statistics, monitor agent performance, and plan scheduling for peak call times. With LinkLive Reporting, agents can monitor their individual statistics in real-time to improve productivity while administrators can export multiple reports as they seamlessly manage their teams.
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