Forrester Consulting found Copado DevOps delivered:
– 20x shorter lead times
– 10x faster recovery times
– 4x reduction in change fail rate
– 7% higher productivity
Copado, a leading DevOps platform powering the world’s largest digital transformations, released the results of a commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting that focused on the long-term financial and business impact for enterprises using Copado DevOps for Salesforce, which is available on the AppExchange. According to the study “Total Economic Impact™ of Copado DevOps,” organizations using Copado’s data-driven DevOps platform can achieve $4.5 million in value and an ROI of 307% over three years with payback in less than 6 months.
Forrester Consulting conducted in-depth interviews with Copado customers across different industries. The insights from these interviews were utilized to create a composite organization to present the benefits, costs, and risks associated with an investment in the product. The results reveal that Copado customers increased deployment speed, improved delivery team capacity, and recorded delivery-to-production quality improvements including a 90% reduction to change fail rate.
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Prior to using Copado, the customers deployed SaaS-based applications through manual means such as changesets or by attempting to use traditional script-based DevOps tools. However, this process was labor-intensive, slow, and prone to deployment failures. These limitations led to outages of business applications, challenged the development teams to keep up with business demand, and delayed releases of key updates.
After investing in Copado, organizations experienced:
- Increased speed of user story deployment by 80% to 95%. Over three years and an accumulated 4,440 user stories, the increased release speed is worth more than $1.9 million to the composite organization.
- Reduced change fail rates to below 10% and recovery from failures 80% to 90% faster. Over three years, the improvement to release quality is worth $2.4 million to the organization.
- Improved release manager productivity and developer capacity by 5% to 7%. Over three years, the productivity lift is worth $1.7 million to the composite organization.
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“We decided to invest in Copado because it is natively built on Salesforce. Also, we had a mix of experienced developers and a lot of point-and-click developers who needed the UI. Copado allowed us to move to a continuous delivery model. The business tells us: ‘I’m done with the testing. Go.’ I deploy one hour later, and it’s live,” said the head of business applications at a leading industrial chemical company.
“Application releases are often extremely stressful and require significant overtime hours for the release team,” said Andrew Leigh, chief marketing officer for Copado. “Not only does Copado provide outstanding financial and business benefits to organizations, by improving the ease of deployment Copado raised the morale of release teams, increased employee satisfaction and reduced attrition rates for delivery teams. In today’s climate, results like that are priceless.”
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