NortonLifeLock, a global leader in consumer Cyber Safety, announced it has been recognized by the Business Intelligence Group’s 2021 Sales and Marketing Technology Awards. The awards program, also known as The Sammys, ranked NortonLifeLock as one of the top Medium-Sized Companies of the Year for innovation in sales and marketing technology.
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“It was clear to our judges that their efforts will improve how we all connect with the brands we love for years to come.”
NortonLifeLock was awarded for its efforts on upgrading customer service operations with the development of a new internal sales platform, Romulus. Built by NortonLifeLock engineers and launched in spring 2021, the proprietary technology has enabled company representatives to better deliver key customer services, such as placing orders for customers or enrolling new members, within a single, easy-to-use interface. In addition to advancing customer service relations, the platform replaced a legacy vendor-supplied solution, driving cost efficiency for the company.
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“The launch of our proprietary sales tool, Romulus, removed friction from our customer service operations, enabling our representatives to focus on what matters most – helping consumers to live their digital lives safely and securely,” said Patrick Schwind, vice president of global consumer support and inside sales at NortonLifeLock.
“We are proud to reward and recognize NortonLifeLock for their innovation and dedication to helping both the organization using their technology and the ultimate consumer,” said Maria Jimenez, chief nominations officer at Business Intelligence Group. “It was clear to our judges that their efforts will improve how we all connect with the brands we love for years to come.”
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