HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils the content-rich Service Management World: A Digital Experience Conference Program. For the second year in a row, the virtual event will bring service management leaders from around the world to meet, learn and engage.
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“Do Over: Investing in the 4 Things that Every Great Business Needs to Navigate Change.”
Joy Sobhani, Event Director, HDI said, “Due to the pandemic, digital transformation has been fast tracked. Hybrid work situations were re-engineered practically overnight creating new challenges in terms of security, hiring and retention, engagement and so much more. Our conference program will help attendees turn these changes from reactive experiences to proactive ones. By attending this program attendees will leave with actionable insights and initiatives that can be implemented within their organizations.”
The Conference Program will offer dozens of sessions from an all-star lineup of speakers on the following topics:
- Driving Strategic Decision-Making
- Frameworks and Methodologies
- Modernizing Service Management
- Optimizing Culture and Leadership
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The event will also feature two inspiring keynote presentations:
- Best-selling author and renowned keynote speaker John Acuff will discuss navigating change in a constantly changing world during his presentation “Do Over: Investing in the 4 Things that Every Great Business Needs to Navigate Change.”
- Innovation expert and CMO, Fireproof Performance, Sara Frasca will help attendees turn raw ideas into powerful results during her presentation “Harnessing Innovation: Turning Raw Ideas into Powerful Results.”
View the complete program here.
The Expo Hall will feature more than 15 sponsors showcasing the latest industry solutions. Select exhibitors include: Espressive, SolarWinds, LogMeIn, TOPdesk, Everbridge and more.
In addition, the virtual event will offer unlimited networking opportunities for service management leaders.
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